Delivery time

The Netherlands and Belgium

• Monday to Friday ordered before 21:30 hrs: next day delivery.
• Ordered between Friday 21:30 and Saturday 14:00: Monday delivery (NL)

Germany

• Delivery of your package by DPD takes place within 24 to 48 hours after shipment by Unlimited Health.

Please note: we do not process or send any orders on Saturday after 14:00 hrs or Sunday. Unlimited Health strives to deliver all items on time. However, it is possible that, due to circumstances, delivery is delayed.

All orders are shipped as a package to ensure correct tracking and prevent loss. Outside the Netherlands and Belgium, our packages are shipped with DPD. Also, all our orders are shipped insured.

Delivery to a PostNL location

When ordering, you can also choose to have your package delivered immediately to a PostNL location in your area. In Track & Trace you can see where and when you can pick up the package. Unclaimed packages are sent back to Unlimited Health after 1 week.

Track your package

As soon as your order is shipped, we will send an email with a Track & Trace code with which you can track your package. Please contact us if you have not received an email one day after your order.

Not at home when package is delivered

No one at home when your package is delivered? Your package will be delivered to your neighbors or at a PostNL location. You will receive an email with Track & Trace code. With this code you can see where you can pick up your package. Your package will be stored at a PostNL location point for 1 week, after which it will be returned to Unlimited Health.

Unlimited Health is not responsible for changes in deliveries made by PostNL, such as delivery to neighbors or delivery to a PostNL location.

Return costs for uncollected packages

If your package has been taken to a PostNL location point and you fail to collect the package within 7 days, the return costs from the PostNL location back to us will be at your expense. The costs are: €8.95 for the Netherlands and €9.82 for Belgium.

Free shipping

Free shipping under the following terms/conditions:

• Netherlands & Belgium and Germany: from €65.
• Germany: from €50.

The shipping costs for orders below €45 (NL, BE) and €50 (DE) are as follows and are including VAT:

• The Netherlands, packages up to 29 kg: € 4,95
• Belgium, packages up to 29 kg: € 7,50
• Germany, packages up to 29 kg: € 7,50
• For other countries, please see this page.

Returns & Warranty

The legal warranty applies to all items that you purchase from us. Legal warranty means that a product is or must do what the consumer can expect in all reasonableness.

When there is non-conformity from Unlimited Health, that is when the wrong product is delivered or the product does not comply with the agreement, you can send us a PostNL return sticker (only for NL, BE and DE - for other countries: contact us) request to return the product entirely at our expense or exchange it for a correct product.

Right of withdrawal

You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically receive the good.

In order to exercise the right of withdrawal, you must inform us by means of an unambiguous statement (for example, in writing, by post, fax or e-mail) that the agreement will be revoked. You can use the Model form for right of withdrawal (PDF), but you are not obliged to do so. In order to comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of the cancellation

If you revoke the contract, you will receive all payments you have made up to that moment, including delivery costs (with the exception of any additional costs resulting from your choice for a different method of delivery than the cheapest standard delivery that we offer). in any case not later than 14 days after we have been informed of your decision to withdraw from the contract, from us back.

If you only return part of your order, the costs for delivery will not be refunded. We will pay you back with the same payment method with which you made the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged for such reimbursement. We may wait with reimbursement until we have received the goods back, or you have shown that you have returned the goods, whichever comes first.

You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you notify us of the decision to cancel the agreement. You are on time if you return the goods before the 14-day period has expired.

The direct costs of returning the goods are for your account.

Our return address:

Unlimited Health
Waverveensepad 1 A
3641 RD Mijdrecht

You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.

Delivery of audio and video recordings or computer software of which the seal has been broken after delivery.